Job opening:
Customer Support & Success Specialist

Hi there! We’re Driversnote, a SaaS company based in the heart of the Copenhagen startup scene. We take pride in helping more than 700.000 users worldwide keep a mileage logbook. No one likes to do mileage documentation - so we try to remove this tedious work and make our customers’ work life simpler by saving them time and money.

The opportunity

We’re full speed ahead building out our services across different countries and are currently growing our team, so you’ll get the chance to become an essential part of a small team at a very exciting stage.

Our primary markets are English speaking; US, Canada, Australia and the UK - while only around 10% of our customers are from Denmark. So we’re aiming to build an international team to serve our customers from around the world.

Until now, Driversnote has primarily been used by individual users, but we’ve recently launched the first set of features oriented towards team usage, and want to cater more to the needs of teams within companies and help them during onboarding etc.

The role

This role is a combined Customer Support and Customer Success role (primary support in the beginning). You’ll be helping us introduce customer success principles and building more streamlined processes around how we onboard teams of users and make sure they get the most out of Driversnote.

You’ll be a part of a small but mighty team and will be working closely with everyone. We’re looking for a passionate new colleague to help us take care of our customers and give them the best possible experience with Driversnote.

Your responsibilities:


You must:


It would be nice if you:

 

We offer

A lot of responsibility and influence - you’ll be a key player in developing and shaping the future of Driversnote’s communication and services.

You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.

We work in a relaxed environment in Matrikel1, a community co-working space for entrepreneurs and tech startups - in the heart of Copenhagen. You get to network with other startups and scaleups and plenty of cool, like-minded people. 

And finally, we offer a great lunch cooked by Matrikel1’s in-house chefs every day.

How to apply

If you’re interested, please send us an application by clicking the button below. We have a few questions that you should expect to spend 10-15 minutes answering, and you’ll also get the chance to attach a CV, etc.

We look forward to hearing from you!

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